DATE 12th March 2020

Guidance for RHG staff 



Re: Coronavirus – Ryde House Group’s prevention and management strategy


We are writing to update you on our company’s management plan in relation to Coronavirus (COVID-19) and how we can reduce risks posed to vulnerable people within the services that we support. In addition to the people we support, we also have a duty to reduce the risk to you, our staff and anybody else that our services come in to contact with.


At this time, our services are remaining fully operational, however we have made some strategic changes to the way in which our company functions in order to minimalise risk. This will be updated as the threat of infection increases / decreases.


What we ask of you:

  • Contact your manager and HR team as soon as possible if you meet any of the following criteria:

 - You have been confirmed positive for Coronavirus

 - You have been in direct contact with an individual confirmed as positive for Coronavirus

 - You will be travelling to / have recently returned from a Category 1 location (an area identified as high risk for contracting the Coronavirus). Please be aware that if a location that you visited was not Category 1 at your point of return, this may retrospectively be confirmed as a Category 1 location and you may still meet this criteria.

 - You have visited a Category 2 location and have developed symptoms of the Coronavirus within 14 days of returning. Please be aware that if a location that you visited was not Category 2 at your point of return, this may retrospectively be confirmed as a Category 2 location and you may still meet this criteria.


If you meet any of the above criteria, you will need to self-isolate for (at least) 14 days and will not be able to come to work.

  • If you develop any symptoms of the Coronavirus (cough / fever / shortness of breath), or, if you notice these symptoms in any of our service users - please let your manager and HR team know as soon as possible so that we may monitor potential risks. Please follow national guidance in order to keep yourself and others safe.


  • Follow all infection control protocol and encourage our services users to do the same

  • Endeavour to remain up-to-date with our Coronavirus plan as it will be changing frequently



What we are doing:


  • We are preparing to utilise our community support services to prioritise our vulnerable people that require 24/7 services. If you are a member of the Outreach Team, your manager will communicate with you any upcoming temporary changes to your work location.

  • We are preparing to organise our staffing teams to restrict the movement between homes and services to prevent potential wide-spread infection. For that reason, we may temporarily stop staff from working in multiple locations wherever possible.

  • In the event that a service user, staff member or visiting professional is confirmed as having Coronavirus, we have clear infection control and isolation methods to ensure the safety of everyone using the service and we will work closely with the local health protection team to manage the situation.

  • We are reducing professional meetings and visits to our services, including our own internal gatherings as a further preventative measure. Families, friends and professionals are encouraged to undertake meetings and communication via telephone, video call, or other non-face to face methods.

  • We will follow any national guidance as this is updated and further prevention and management plans may be required that are not outlined at this time. In this instance, we will update you as soon as we can.



If you require any further advice in relation to the Coronavirus and preventative guidance, please see the helpful links below:



We want to thank you for your understanding and support at this time as we work closely with all involved to manage the current situation. The safety and quality of life for everyone involved is our number one priority. If you have any further questions or concerns, please do not hesitate to contact your manager or HR team.


If you have concerns about managing on Statutory Sick Pay if you are required to self-isolate, please speak to your manager or the HR team for advice.


Kind Regards,


RHG Strategy Team